Responsibility
For us, responsibility represents practical actions, openness and continuous development.
Responsibility is evident in our everyday decisions, the development of operating methods, and how we care for people, the environment, and our partners.
Customer experience and quality as part of responsibility
Reliable delivery, consistent quality, and smooth collaboration are key indicators of responsibility in the industry. We regularly collect customer feedback to assess how we are achieving these goals.
Customer survey results
The results of our latest customer survey show that customers find our operations reliable, smooth and of high quality:
- Recommenders: 81.5% of respondents
- Neutral: 18.5% of respondents
- Criticizers: 0% of respondents
> NPS score: 81, which is an excellent result (generally >50 is considered very good).
Customer feedback
Customer feedback helps us identify our strengths and areas for development in production, quality, and collaboration.
“Good and fast operation. There is also a lot of flexibility.”
“Fast service and high-quality products. So far, I haven’t had to complain or point out anything.”
“Expert design, understanding the customer’s needs well and with joint ideation, the end result is better/cheaper than the product in the original plans.”
“Really good service. Communication is easy and relaxed.”
Social responsibility and occupational safety
People are our most important asset. We provide a safe, healthy and fair working environment.
- Occupational safety is a key part of our daily operations
- We invest in the competence and professional development of our personnel
- We treat our personnel, customers and partners equally
- We act openly and responsibly throughout the supply chain
Environmental responsibility
We strive to reduce the environmental impact of our operations as part of efficient and responsible production.
- We ensure material efficiency and responsible use of raw materials
- We pay attention to energy consumption and production efficiency
- We sort waste and promote recycling
- We comply with environmental legislation and official requirements relevant to our operations
Responsible cooperation and local impact
We act as a responsible partner for customers and suppliers.
- We select partners taking into account responsibility and quality requirements
- We prefer local and domestic operators whenever possible
- We want to do our part to support the industrial expertise and vitality of the region
Responsibility report
We monitor the development of our responsibility work and compile key measures in a responsibility report.
Continuous improvement
Responsibility is part of continuous improvement. It is based on customer feedback, personnel observations, and the development of production and processes. Our goal is to operate more safely, efficiently, and reliably.
